Total Quality Management Approach To The Information Systems Development Processes: An Empirical Study

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dc.contributor.authorHo, Phu Vanen
dc.contributor.committeechairWolf, James F.en
dc.contributor.committeememberKronenberg, Philip S.en
dc.contributor.committeememberDull, Matthew M.en
dc.contributor.committeememberKhademian, Anne M.en
dc.contributor.departmentPublic Administration and Public Affairsen
dc.date.accessioned2014-03-14T20:13:45Zen
dc.date.adate2011-07-21en
dc.date.available2014-03-14T20:13:45Zen
dc.date.issued2011-06-23en
dc.date.rdate2011-07-21en
dc.date.sdate2011-07-05en
dc.description.abstractThe purpose of this dissertation is to study the application of Total Quality Management (TQM) in the Information Systems (IS) development processes. The study describes and evaluates TQM concepts and techniques in the IS development processes and interprets sub-organizational elements in the application of TQM in the public sector. This dissertation uses a multiple case study methodology to study the development processes of IS in three public agencies. This study attempts to examine what quality means across these public organizations and to discover the differences between IS development methodologies that do or do not apply TQM concepts and techniques. The late Dr. W. Edwards Deming, regarded as "father" of post war Japanese economic miracle as well as leading advocate of the TQM movement in the United States, developed a systematic approach to solving quality related problems which aims to fulfill customer expectations. His system of management is adopted as the theoretical basis to this dissertation. The "lessons learned" from these case studies, empirically and in literature, reveal multiple experiences of TQM applications to IS development processes in the public sector.en
dc.description.degreePh. D.en
dc.identifier.otheretd-07052011-165326en
dc.identifier.sourceurlhttp://scholar.lib.vt.edu/theses/available/etd-07052011-165326/en
dc.identifier.urihttp://hdl.handle.net/10919/28216en
dc.publisherVirginia Techen
dc.relation.haspartHo_PV_D_2001.pdfen
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectInformation Systemsen
dc.subjectSDLCen
dc.subjectTQMen
dc.subjectISen
dc.subjectITen
dc.subjectTotal Quality Managementen
dc.subjectSystems Development Processen
dc.subjectPublic Sectoren
dc.subjectInformation Technologyen
dc.titleTotal Quality Management Approach To The Information Systems Development Processes: An Empirical Studyen
dc.typeDissertationen
thesis.degree.disciplinePublic Administration and Public Affairsen
thesis.degree.grantorVirginia Polytechnic Institute and State Universityen
thesis.degree.leveldoctoralen
thesis.degree.namePh. D.en

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