How does an enterprise system implementation change interpersonal relationships in organizations

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dc.contributor.authorBala, Hillolen
dc.contributor.authorVenkatesh, Viswanathen
dc.contributor.authorGanster, Daniel C.en
dc.contributor.authorRai, Arunen
dc.date.accessioned2022-05-27T12:02:09Zen
dc.date.available2022-05-27T12:02:09Zen
dc.date.issued2021-06-28en
dc.date.updated2022-05-09T00:11:54Zen
dc.description.abstractPurpose: Although research has suggested that enterprise system (ES) implementations have major impacts on employee job characteristics and outcomes, there has been limited research that has examined the impacts of ES implementations on interpersonal relationships over time. Building on and extending recent studies that have examined changes in employee job characteristics and outcomes during an ES implementation, this research examined the nature, extent, determinants and outcomes of changes in an important interpersonal relationship construct—coworker exchange (CWX)—following an ES implementation. CWX is considered a critical aspect of employees' job and an important determinant of their success in the workplace. Drawing on social exchange theory (SET), the authors theorize that employees will perceive a change in CWX following an ES implementation. Design/methodology/approach: A longitudinal field study over a period of 6 months among 249 employees was conducted. Latent growth modeling was used to analyze the data. Findings: The authors found that employees' work process characteristics, namely perceived process complexity, perceived process rigidity and perceived process radicalness, significantly explained change, i.e. decline in our case, in CWX during the shakedown phase of an ES implementation. The decreasing trajectory of change in CWX led to declining job performance and job satisfaction. Originality/value: The role of CWX and its importance in the context of ES implementations is a key novel element of this work.en
dc.description.notesSource info: Bala, H., Venkatesh, V., Ganster, D.C. and Rai, A., How Does an Enterprise System Implementation Change Interpersonal Relationships in Organizations. Industrial Management & Data Systems, Forthcomingen
dc.description.versionAccepted versionen
dc.format.extentPages 1824-1847en
dc.format.extent24 page(s)en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1108/IMDS-06-2020-0380en
dc.identifier.eissn1758-5783en
dc.identifier.issn0263-5577en
dc.identifier.issue8en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110356en
dc.identifier.volume121en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000667328400001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectCOVARIANCE STRUCTURE-ANALYSISen
dc.subjectCoworker exchange (CWX)en
dc.subjectEMPLOYEE JOB-PERFORMANCEen
dc.subjectEnterprise systemsen
dc.subjectERP IMPLEMENTATIONen
dc.subjectINDIVIDUAL CHANGEen
dc.subjectINFORMATION-TECHNOLOGYen
dc.subjectJob performanceen
dc.subjectJob satisfactionen
dc.subjectKNOWLEDGEen
dc.subjectLatent growth modelingen
dc.subjectLEADER-MEMBER EXCHANGEen
dc.subjectNOMOLOGICAL NETWORKen
dc.subjectProcess characteristicsen
dc.subjectSUPPORT STRUCTURESen
dc.subjectWORKen
dc.subjectWork processen
dc.titleHow does an enterprise system implementation change interpersonal relationships in organizationsen
dc.title.serialIndustrial Management and Data Systemsen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dcterms.dateAccepted2021-05-14en
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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