Overcoming cross-organizational barriers to success in offshore projects

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dc.contributor.authorMaruping, Likoebeen
dc.contributor.authorRai, Arunen
dc.contributor.authorAljafari, Rubaen
dc.contributor.authorVenkatesh, Viswanathen
dc.date.accessioned2022-05-13T16:24:21Zen
dc.date.available2022-05-13T16:24:21Zen
dc.date.issued2021-10-04en
dc.date.updated2022-05-08T23:55:43Zen
dc.description.abstractPurpose: Advances in information technology coupled with the need to build resilience against disruptions by pandemics like COVID-19 continue to emphasize offshoring services in the software industry. Service-level agreements (SLAs) have served as a key mechanism for safeguarding against risk in offshore service arrangements. Yet, variations in service cost and quality persist. This study aims to open up the blackbox linking SLAs to offshore project outcomes by examining (1) how the provisions in these contracts affect the ability of project teams – the work unit primarily in charge of producing the offshored service – to achieve their objectives and fulfill client requirements and (2) how differences in contextual factors shape the effects of these provisions. Design/methodology/approach: The authors incorporate the role of organizational work practice differences to understand the challenges that 270 offshore project teams faced in coordinating and integrating technical and business domain knowledge across organizational boundaries in offshore arrangements. The examined offshore IT projects were managed by a leading software vendor in India and several of its US-based clients over a three-year period. Findings: The authors demonstrate that organizational work practice differences represent a barrier to offshore project success, and that project team transition processes are an important mechanism for overcoming these barriers. Moreover, the authors find that transition processes represent key mediating mechanisms through which SLA provisions affect offshore project outcomes. Originality/value: The study findings shed light on how SLAs shape software project teams' balance between activities aimed at meeting client needs and those aimed at containing costs.en
dc.description.versionAccepted versionen
dc.format.extent22 page(s)en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1108/IMDS-09-2020-0559en
dc.identifier.eissn1758-5783en
dc.identifier.issn0263-5577en
dc.identifier.issue12en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110088en
dc.identifier.volume121en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000705093200001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectClient satisfactionen
dc.subjectComputer Scienceen
dc.subjectComputer Science, Interdisciplinary Applicationsen
dc.subjectEngineeringen
dc.subjectEngineering, Industrialen
dc.subjectEXPECTATION CONFIRMATIONen
dc.subjectFORMAL CONTRACTSen
dc.subjectKNOWLEDGEen
dc.subjectMANAGEMENTen
dc.subjectOffshoringen
dc.subjectPERFORMANCEen
dc.subjectRISKen
dc.subjectSERVICE LEVEL AGREEMENTSen
dc.subjectService-level agreementen
dc.subjectSOFTWAREen
dc.subjectSYSTEMS-DEVELOPMENTen
dc.subjectTechnologyen
dc.subjectTIMEen
dc.subjectTransition processesen
dc.subjectWork practicesen
dc.titleOvercoming cross-organizational barriers to success in offshore projectsen
dc.title.serialIndustrial Management & Data Systemsen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dcterms.dateAccepted2021-07-26en
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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