Risks and Rewards of Conscientiousness During the COVID-19 Pandemic

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dc.contributor.authorVenkatesh, Viswanathen
dc.contributor.authorGanster, Daniel C.en
dc.contributor.authorSchuetz, Sebastian W.en
dc.contributor.authorSykes, Tracy Annen
dc.date.accessioned2022-05-26T19:35:20Zen
dc.date.available2022-05-26T19:35:20Zen
dc.date.issued2021-05-01en
dc.date.updated2022-05-09T00:28:25Zen
dc.description.abstractHighly conscientious workers are more motivated and productive than their less conscientious colleagues. Moreover, conscientious employees tend to be more satisfied and less stressed from their work. One consequence of the COVID-19 pandemic, however, is that many workers have transitioned to working remotely, often under conditions of less direct supervision and less clarity about expected work activities and outcomes. We proposed that this significant change in work context constitutes a weakening of situational strength that can change the relationship of conscientiousness with job strain, job satisfaction, and job performance. Using Meyer et al.’s (2010) conceptualization of situational strength, we tested the moderating effect of situational strength by surveying 474 white-collar employees in a Fortune-1000 firm in 2019 and again in 2020 after they had all transitioned to working remotely. We found that the changes in work context due to COVID-19 significantly lowered scores on situational strength and this was accompanied by a stronger positive effect of conscientiousness on performance. Importantly, during COVID-19, the relationships of conscientiousness with strain and satisfaction showed a reversal of sign, with more conscientious workers reporting higher strain and lower satisfaction. These effects were partially mediated by job demands and were replicated with work hours. The results provide a test of situational strength theory and suggest that changes in situational strength due to COVID-19 may cause an organization’s most conscientious employees to be at elevated risk for burnout and dissatisfaction, and consequently, turnover, if not managed appropriately. (PsycInfo Database Record (c) 2021 APA, all rights reserved)en
dc.description.notesSource info: Venkatesh, V., Ganster, D.C., Schuetz, S.W., and Sykes, T.A. “Risks and Rewards of Conscientiousness During the COVID-19 Pandemic,” Journal of Applied Psychology (106:5), 2021, 643-656. https://doi.org/10.1037/apl0000919en
dc.description.versionAccepted versionen
dc.format.extentPages 643-656en
dc.format.extent14 page(s)en
dc.format.mimetypeapplication/pdfen
dc.identifier.doihttps://doi.org/10.1037/apl0000919en
dc.identifier.eissn1939-1854en
dc.identifier.issn0021-9010en
dc.identifier.issue5en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.other2021-53181-001 (PII)en
dc.identifier.pmid34096739en
dc.identifier.urihttp://hdl.handle.net/10919/110346en
dc.identifier.volume106en
dc.language.isoenen
dc.publisherAmerican Psychological Associationen
dc.relation.urihttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000661086800001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=930d57c9ac61a043676db62af60056c1en
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subjectBusiness & Economicsen
dc.subjectconscientiousnessen
dc.subjectCONTEXTen
dc.subjectHEALTHen
dc.subjectManagementen
dc.subjectperformanceen
dc.subjectPERSONALITYen
dc.subjectPsychologyen
dc.subjectPsychology, Applieden
dc.subjectsatisfactionen
dc.subjectsituational strengthen
dc.subjectSocial Sciencesen
dc.subjectSTATISTICAL CONTROLen
dc.subjectstrainen
dc.subjectVALIDITYen
dc.subject.meshHumansen
dc.subject.meshRisk Factorsen
dc.subject.meshMotivationen
dc.subject.meshRewarden
dc.subject.meshJob Satisfactionen
dc.subject.meshAdulten
dc.subject.meshFemaleen
dc.subject.meshMaleen
dc.subject.meshWork Performanceen
dc.subject.meshEmotional Adjustmenten
dc.subject.meshOccupational Stressen
dc.subject.meshCOVID-19en
dc.subject.meshTeleworkingen
dc.titleRisks and Rewards of Conscientiousness During the COVID-19 Pandemicen
dc.title.serialJournal of Applied Psychologyen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dcterms.dateAccepted2021-03-18en
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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