Amex GBT, Cvent Add Dozens of CSR Questions for Hotel RFPs

American Express Global Business Travel and Cvent, an event planning and resource company, have partnered to generate a survey with 47 tailored questions. These questions will be partnered with Requests for Proposal (RFPs) when clients are looking into a company. The inclusion of this updated tool will reduce back and forth conversations on the phone, and allow for the provision of more efficient service to customers.