Mobile Communication and Use Behavior of the Urban Poor in a Developing Country: A Field Study in Malaysia

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dc.contributor.authorVaithilingam, Santhaen
dc.contributor.authorNair, Mahendhiranen
dc.contributor.authorMacharia, Maryen
dc.contributor.authorVenkatesh, Viswanathen
dc.coverage.countryMalaysiaen
dc.date.accessioned2022-06-03T15:07:13Zen
dc.date.available2022-06-03T15:07:13Zen
dc.date.issued2022-04-01en
dc.date.updated2022-05-08T23:37:48Zen
dc.description.abstractWe developed a contextualized model to predict the use of technology among the urban poor. Based on the core idea that, in developing countries, the urban poor face different challenges from those of the rural poor, we argued that five key facilitating conditions (FC)—namely, infrastructure, technical and support services, legal and regulatory framework, financial factors and affordability, and self-efficacy—are the central drivers of both non-instrumental and instrumental use of mobile devices. Situated in the unified theory of acceptance and use of technology (UTAUT), these FC were found to be important drivers in our study conducted among 396 mobile phone users in a poor urban area in Malaysia. In addition to extending a key UTAUT construct to an important context, our results have important practical implications, in that, to increase non-instrumental and instrumental use, careful attention should be given to co-development of mobile phone friendly policies pertaining to FC in developing countries.en
dc.description.versionAccepted versionen
dc.format.mimetypeapplication/pdfen
dc.identifier102440 (Article number)en
dc.identifier.doihttps://doi.org/10.1016/j.ijinfomgt.2021.102440en
dc.identifier.issn0268-4012en
dc.identifier.orcidVenkatesh, Viswanath [0000-0001-8473-376X]en
dc.identifier.urihttp://hdl.handle.net/10919/110420en
dc.identifier.volume63en
dc.language.isoenen
dc.publisherElsevieren
dc.rightsIn Copyrighten
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.titleMobile Communication and Use Behavior of the Urban Poor in a Developing Country: A Field Study in Malaysiaen
dc.title.serialInternational Journal of Information Managementen
dc.typeArticle - Refereeden
dc.type.dcmitypeTexten
dc.type.otherArticleen
dcterms.dateAccepted2021-10-06en
pubs.organisational-group/Virginia Techen
pubs.organisational-group/Virginia Tech/Pamplin College of Businessen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/Business Information Technologyen
pubs.organisational-group/Virginia Tech/All T&R Facultyen
pubs.organisational-group/Virginia Tech/Pamplin College of Business/PCOB T&R Facultyen

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