Disaster Effects and Responses in the Hospitality Industry (Feiertag Collection)

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Pandemic Experiences: Hilton National Mall’s Vanessa Wilson
Dunn, Kaitlin (2020)
In this interview article, Vanessa Willon(Director of sales and marketing of Hilton National Mall) tells her experience after the pandemic how she went through changes at work and market and. She demonstrated what has been changed in the work environment. After furloughed her employees, she has to take multiple duties at work. Also in response to massive cancellations, she has to manage contracts to retain reservations in the future.
COVID-19 and the global hotel industry: A roadmap to recovery, part 1
Hu, Yuki; Liu, Eva; Yu, George (PhocusWire, 2020-03-02)
Some actionable recommendations and steps that hotels can take to proactively begin the road to recovery are keeping a close eye on the revenue budget and making the forecast adjustments as necessary, maintaining channel promotions and sales, focusing on consumer behavior patterns, optimizing your market segment, and focusing on your competitive set and market trends to make proper adjustments to your pricing strategy.
Coronavirus: The Impact on Hospitality Industry and How to Plan Ahead
Baynova, Yoana (Clock PMS+, 2020-03-23)
The pandemic is a test of adaptability and resourcefulness for hotels. It is important to use downtime to restructure, use data analytics to build a more prevalent crisis management strategy, and do not succumb to discount panic.
Hotel industry says it will struggle to get by even with government help
McFarland, Matt (CNN Business, 2020-04-03)
The Coronavirus has devastated the hospitality industry, especially hotels. Hotel occupancy has fallen drastically, there have been mass furloughs and layoffs, and many executives have taken pay cuts or given up their salaries completely. Hotels are needing more financial support, but business is unlikely to bounce back until travel restrictions are lifted and people feel comfortable with traveling again.
The Resilience Development for the Entrepreneurs Tourism Sector (RDETS) from the 2019 Coronavirus crisis in Thailand [Summary]
Honerkamp, Vincent (Virginia Tech, 2020-04-06)
The purpose of this research was to study the relationship between the resilience development for the entrepreneur's tourism sector (RDETS) and business performance (BP) from the Coronavirus crisis in Thailand. Using a mixed-methodology research model, data was collected from entrepreneurs in tourism in Thailand, thus a sample of 400 people from a population of 35,381,210 people, were analyzed with descriptive statistics and advanced statistics including confirmatory factor analysis (CFA) and structural equation modeling (SEM). The results showed that firstly the resilience development for the entrepreneur's tourism sector (RDETS) has a direct and indirect positive impact on business performance (BP). Secondly, the recovery (RV) has a direct and indirect positive impact on RDETS, so that all factors are important to RDETS. The most important factors are resource mobilization (RM), crisis management (CM) and consequence mitigation (CM), respectively. Third, all factors of financial strength (FS) have a direct positive impact and are important to RDETS. The most important factors are insurance (IN), financial reserve and liquidity (FRL) and price margin (PM), respectively. Fourth, the two factors of capacity (CP) have a direct and indirect positive impact on RDETS, which are communication (CM) and reserve capacity (RC). The last, business performance (BP) which has a positive effect when using RDETS adapted for entrepreneurs tourism, found that it can enhance ownerreturn (OR), financial outcomes (FO) and reduce operation disruptions (ROD). Therefore, entrepreneur tourism should plan to manage a crisis by preparing resources or create a specific organization flowchart and consider using the recovery model of the RDETS in a comprehensive manner in a detailed approach for good business performance to be sustained in tourism.
Engaging volunteer tourism in post-disaster recovery in Nepal [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
There is limited research published on the significance of volunteer tourism in assisting host communities in the recovery of a tourism destination and its industry after a disaster. Our paper addresses this research gap with reference to a case study of Nepal's tourism recovery after the country's 2015 earthquake. We argue that a clear post disaster volunteer tourism framework could validate volunteer tourism's potential role to ensure that communities do not miss out on any form of assistance that may be of use in re-establishing destination or community lifestyle. Our paper provides an initial exploratory understanding of how post disaster volunteer tourism might be effective; it uses a disaster management framework to conceptualize the phenomenon.
Managing threats in the global era: The impact and response to SARS [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
In early 2003, the SARS virus brought disruption of public and business activities in many areas of the world, particularly Asia. As a result of its impact, SARS quickly established itself as a new kind of global uncertainty and posed challenges for traditional methods of risk management. This article examines the impact that SARS has had through means of a case study and builds on this to provide recommendations for how uncertainty may be managed in an increasingly globalized world. Reconsideration of strategic and risk-management approaches have become necessary. Supply-chain management and corporate strategy require a fundamental rethink to balance the pursuit of efficiency with increased responsiveness and flexibility. Unpredictability and turbulence in the international business environment suggest that traditional planning approaches that assume linear growth may give way to more scenario-based planning. This will encourage firms to contemplate a variety of possible futures and better prepare them for unanticipated events. Similarly, contingent-based continuity plans help businesses continue running even during a crisis.
Responding to crisis: severe acute respiratory syndrome (SARS) and hotels in Singapore [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
The sudden outbreak of severe acute respiratory syndrome (SARS) in Singapore in 2003 was a grave crisis for the tourism industry as a whole and highlights the importance of effectively managing and planning for such occurrences. This study looks at the particular consequences of the infectious virus for the hotel sector and reactions to the challenges posed. Further health-related crises seem inevitable in the modern world and some guidelines for dealing with these are proposed, based on the Singapore experience and an existing framework for tourism crisis management.
(Re)Creating spaces for tourism: Spatial effects of the 2010/ 2011 Christchurch earthquakes [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
This paper applies an economic geographical perspective and Niche Construction Theory (NCT) to the spatial effects of the Christchurch earthquakes on the city’s tourism and hospitality spaces. An analysis of policy and planning documents, relevant reports, and twenty-four semi-structured interviews with key stakeholders forms the empirical basis. Niche Construction Theory (NCT) offers an analytical framework to interpret the environmental selection pressures and key stakeholders’ responses in the evolving environment. This paper illustrates the spatial reconstruction processes pertaining to urban tourism and the related hospitality industry after a major natural disaster. Emerging themes include displacement and relocation, demographic changes and market shifts for hospitality businesses.
Coronavirus pandemic and tourism: Dynamic stochastic general equilibrium modeling of infectious disease outbreak [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
Highlights • We propose a DSGE model to examine the impact of the coronavirus outbreak on tourism. • The model is generalizable to any epidemic. • The model supports the policy of providing tourism consumption vouchers for residents.
Most people will recover from coronavirus, but will the hospitality industry? [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
Most people will recover from coronavirus. Many tourism businesses will not.
Coronavirus impact / Job losses may be seen in retail, hospitality, travel sectors [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
The India chief executive of a global HR consulting firm said the country is in a unique situation given the economic slowdown is leading to job losses and COVID-19 is forcing companies to curtail business operations.
Hotel Owners Face Reality of the Spreading Coronavirus Outbreak [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
The role of the hotel industry in the response to emerging epidemics: a case study of SARS in 2003 and H1N1 swine flu in 2009 in Hong Kong [Summary]
Honerkamp, Yasine (Virginia Tech, 2020-04-06)
Background: The global travel and tourism industry has been rapidly expanding in the past decades. The traditional focus on border screening, and by airline and cruise industries may be inadequate due to the incubation period of an infectious disease. This case study highlights the potential role of the hotel industry in epidemic preparedness and response. Methods: This case study focuses on the epidemic outbreaks of SARS in 2003 and H1N1 swine flu in 2009 in Hong Kong, and the subsequent guidelines published by the health authority in relation to the hotel industry in Hong Kong which provide the backbone for discussion. Results: The Metropole Hotel hastened the international spread of the 2003 SARS outbreak by the index case infecting visitors from Singapore, Vietnam, Canada as well as local people via close contact with the index case and the environmental contamination. The one-week quarantine of more than 300 guests and staff at the Metropark Hotel during the 2009 H1N1 swine flu exposed gaps in the partnership with the hotel industry. The subsequent guidelines for the hotel industry from the Centre of Health Protection focused largely on the maintenance of hygiene within the hotel premises. Conclusion: Positive collaborations may bring about effective preparedness across the health and the tourism sectors for future epidemics. Regular hygiene surveillance at hotel facilities and developing coordination mechanism for impending epidemics on the use of screening, swift reporting and isolation of infected persons may help mitigate the impact of future events. Preparedness and contingency plans for infectious disease control for the hotel industry requires continuous engagement and dialogue.
Hotel cleanliness: will guests pay for enhanced disinfection? [Summary]
Kamruzzaman, Md (Virginia Tech, 2020-04-07)
This exploratory study operates on the premise that hotel guests expect their guestrooms to be clean. This heightened perception may result in a guest who is willing to pay a premium for a higher level of disinfection when visiting a hotel. However, the current threat posed by the MERS-CoV coronavirus should get the hotel industry’s attention. If MERS-CoV does not become a global health event, the industry can breathe a sigh of relief, but then prepare for the next threat. The cruise industry is already working to improve its defenses against norovirus and other illnesses that are particularly contagious under the very unique environmental conditions present on a cruise ship. However, cruise ships are not the only facilities vulnerable to norovirus. The findings contribute to the body of knowledge by identifying market segments (both female and young travelers) exist that are willing to pay a premium for enhanced cleaning. "This article summary is distributed under a Creative Commons Attribution 4.0 license (CC BY).
The impact of non-pharmaceutical interventions for 2009 H1N1 influenza on travel intentions: A model of goal-directed behavior [Summary]
Kamruzzaman, Md (Virginia Tech, 2020-04-07)
Knowledge is limited about how the 2009 H1N1 pandemic impacted potential international tourists’ decision-making although it is assumed that tourists’ apprehension of contracting 2009 H1N1 while traveling affected the tourism industry negatively. To the authors’ awareness, this is the first trial which focused on improving predictions of international tourists’ travel intention and decision-making using an extended model of the MGB. In specific, this approach included the perception of 2009 H1N1 and the personal NPI for 2009 H1N1. The EMGB incorporated the construct of desire as a mediator which considered volitional factors (attitude and subjective norm), non-volitional factors (perceived behavioral control, the perception of 2009 H1N1, and the NPI for 2009 H1N1), emotional factors (positive anticipated emotion and negative anticipated emotion), and the frequency of past behavior. Also, including both the perception of 2009 H1N1 and personal NPI in the EMGB were supported by the model’s increased power in predicting potential tourists’ intention to travel internationally. However, it did influence international travel intentions indirectly through personal NPI. This Korean data suggests that the perception of 2009 H1N1 did not constrain the desire for international travel among potential tourists as they had some adaptive behavior in mind which lowered the infection threat to a level acceptable to them. In effect, personal NPI are an adaptive behavior which reinforce the desire that supports their behavioral intention. "This article summary is distributed under a Creative Commons Attribution 4.0 license (CC BY).
Tourism and the Health Effects of Infectious Diseases: Are There Potential Risks for Tourists? [Summary]
Kamruzzaman, Md (Virginia Tech, 2020-04-07)
Travelers should be considered an integral part of the global surveillance network for emerging infections. Research and the knowledge gained can be used to alert the global community to the presence or susceptibility patterns of pathogens in different regions; inform strategies that can be used to control infections in developing countries; and prepare travelers to those areas and guide the care of those returning. One major lesson from the Ebola outbreak was for the world to respond much more quickly than before to epidemics. The containment and preparedness efforts dramatically limited the potential impact of Ebola on the African economy, compared to earlier worst-case scenarios. This demonstrates why all countries, developing and developed, should make investing in pandemic preparedness a top priority. It points to the need for a global pandemic emergency financing facility that will enable the world to respond much more quickly and effectively to any future deadly outbreaks, and avoid the tragic and unnecessary human and economic costs that have resulted from the Ebola epidemic. "This article summary is distributed under a Creative Commons Attribution 4.0 license (CC BY).
The role of the hotel industry in the response to emerging epidemics: a case study of SARS in 2003 and H1N1 swine flu in 2009 in Hong Kong [Summary]
Kamruzzaman, Md (Virginia Tech, 2020-04-07)
The Metropole Hotel hastened the international spread of the 2003 SARS outbreak by the index case infecting visitors from Singapore, Vietnam, Canada as well as local people via close contact with the index case and the environmental contamination. The one-week quarantine of more than 300 guests and staff at the Metropark Hotel during the 2009 H1N1 swine flu exposed gaps in the partnership with the hotel industry. The subsequent guidelines for the hotel industry from the Centre of Health Protection focused largely on the maintenance of hygiene within the hotel premises. "This article summary is distributed under a Creative Commons Attribution 4.0 license (CC BY).
Willingness to Take Travel-Related Health Risks - A Study among Finnish Tourists in Asia during the Avian Influenza Outbreak [Summary]
Kamruzzaman, Md (Virginia Tech, 2020-04-07)
Younger travelers and those on holidays are willing to take more health risks than those who are older or on business trips. Travel advice during epidemics could be differentially targeted to different age groups and to holiday and business travelers. This study among Finnish tourists who had been in Asia during the avian influenza outbreak showed that the strongest correlates of the willingness to take health risks on holiday and business trips were the same: younger age, perceived higher HIV risk, and higher perceived comparative health risk-taking tendency. The quotes from the answers to the open question showed that holidays inherently have a hedonistic function: people want to relax and they are ready to loosen control while being in unfamiliar circumstances and free from everyday life. The quotes about holidays being planned for and paid out of their own pocket implied that cancellations or changes were not (so easily) an option even if there were health risks. On the other hand, willingness to take health risks on business trips was more clearly related to rational risk evaluation of other risks in life. "This article summary is distributed under a Creative Commons Attribution 4.0 license (CC BY).
Small islands and pandemic influenza: Potential benefits and limitations of travel volume reduction as a border control measure [Summary]
Kamruzzaman, Md (Virginia Tech, 2020-04-07)
This analysis suggests that only a few PICTs might be expected to avoid pandemic influenza by relying on extremely rigorous travel volume reductions alone. Consequently, most PICTs need to consider multiple additional options in their pandemic planning (especially for pandemics with high case fatality ratios). These measures might include: entry screening using health questionnaires and use of rapid diagnostic tests; routine facility quarantine [11] or home quarantine with intensive monitoring; possibly the routine provision of antivirals to incoming travellers; pre-pandemic vaccination of their populations (if an appropriate vaccine became available); enhanced capacity for disease surveillance in the community and for rapid outbreak control capacity. As nearly 75% of infected travellers arrive without symptoms, entry screening based on the travellers' symptom states alone only slightly improves the escape probability (e.g. it increases Tonga's escape probability from 32 to 46% for the R 0 = 1.5 scenario with 99% travel reduction) if all symptomatic travellers are prevented from infecting anybody. These results suggest that relatively few island nations could successfully rely on intensive travel volume restrictions alone to avoid the arrival of pandemic influenza. Therefore most island nations will need to plan for multiple additional interventions (e.g., screening and quarantine) to raise the probability of remaining pandemic free. "This article summary is distributed under a Creative Commons Attribution 4.0 license (CC BY).

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