Pamplin College of Business

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The Pamplin College of Business generates high quality applied and theoretical research that supports superior teaching and business applications. Graduates of the Pamplin College, applying their analytical and decision making skills, help businesses create solutions, enhancing their competitiveness in the global business environment and improving the lives of their families and society.

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The Adaptive Roles of Positive and Negative Emotions in Organizational Insiders’ Security-Based Precaution Taking
Burns, A. J.; Roberts, Tom L.; Posey, Clay; Lowry, Paul Benjamin (Institute for Operations Research and the Management Sciences (INFORMS), 2019-12)
Protecting organizational information is a top priority for most firms. This reality, coupled with the fact that organizational insiders control much of their organizations’ valuable information, has led both researchers and practitioners to acknowledge the importance of insiders’ behavior for information security (InfoSec). Until recently, researchers have employed only a few theories to understand these influences, and this has generated calls for a broadened theoretical repertoire. Given this opportunity, we incorporate the framework of emotions developed in the information systems (IS) discipline by Beaudry and Pinsonneault (2010) and add the broaden-and-build theory (BBT) to understand the influence of discrete positive and negative emotions on insiders’ precaution-taking activities. Our findings demonstrate that the relationship between both positive and negative emotions and precaution taking is mediated by insiders’ (1) psychological capital (PsyCap), a higher-order, work-related construct of positive psychological resource capabilities, and (2) psychological distancing, a coping mechanism characterized by insiders’ attempts to detach themselves psychologically from a situation. By considering these factors, our model explains 32 percent of the variance in insiders’ precaution taking in organizations. Researchers and practitioners can use these findings to develop effective insider InfoSec training, including emotional appeals that increase insiders’ precaution taking.
Corporate entrepreneurship as a strategic approach for internal innovation performance
Tseng, Chien-Chi; Tseng, Cheng (2019-04-15)
Purpose – The purpose of this paper is to explore corporate entrepreneurship and the relationship between intrapreneurship and the proposed strategic models through a literature review. This paper reviews the strategic approach for increasing internal innovation performance at corporations. Design/methodology/approach – Key words were identified to use in the literature search: corporate entrepreneurship, innovation performance and entrepreneurial environment. Then, all of the several electronic databases available in the university’s electronic library, including Harvard Business Review and The University of Chicago Press, as well as journals, books, Google Scholar and other institutional resources. Findings – The six innovative outcomes are motivating individuals to engage in innovative behavior, concentrating entrepreneurial ventures through a newly minted organization within a corporation, helping innovative-minded people to reach their full potential, rewarding a corporate entrepreneur, encouraging people to look at the organization from a broad perspective and educating employees about corporate entrepreneurship. Research limitations/implications – The study was exploratory, based on a literature review. Further studies are needed using empirical research to examine why corporate entrepreneurship was attributed to be the strategic approach for internal innovation performance. Practical implications – By implementing the strategic approaches, corporate management professionals can realize their entrepreneurial intentions for the firm and maintain their responsibility to shareholders in terms of other business and development goals. Originality/value – The research constructs an input-process-output framework that minimizes external mergers and acquisitions and maximizes internal innovation performance. Value was created when corporate entrepreneurship was identified as a strategic approach for internal innovation performance.
Going beyond deterrence: A middle-range theory of motives and controls for insider computer abuse
Burns, A. J.; Roberts, Tom L.; Posey, Clay; Lowry, Paul Benjamin; Fuller, Bryan (Institute for Operations Research and Management Sciences, 2022-04)
Despite widespread agreement among practitioners and academicians that organizational insiders are a significant threat to organizational information systems security, insider computer abuse (ICA)—unauthorized and deliberate misuse of organizational information resources by organizational insiders—remains a serious issue. Recent studies have shown that most employees are willing to share confidential or regulated information under certain circumstances and nearly a third to half of major security breaches are tied to insiders. These trends indicate that organizational security efforts, which generally focus on deterrence and sanctions, have yet to effectively address ICA. Therefore, leading security researchers and practitioners have called for a more nuanced understanding of insiders in respect to deterrence efforts. We answer these calls by proposing a middle-range theory of ICA that focuses on understanding the inherent tensions between insider motivations and organizational controls. Our careful review distinguishes two categories of personal motives for ICA: (1) instrumental (i.e., financial benefits) (2) and expressive (i.e., psychological contract violations) motives. Our novel theory of ICA also includes the influence of two classes of controls for ICA: (1) intrinsic (i.e., self-control) and (2) extrinsic (i.e., organizational deterrence) controls. We developed and empirically examined a research model based on our middle-range theory that explains a substantial portion of the variance in ICA (R2 = 0.462). Specifically, our results indicate that both instrumental and expressive motives were positively related to ICA. Moreover, intrinsic self-control exerted significant direct and moderating influences in our research model, whereas extrinsic organizational deterrence failed to exhibit a direct effect on ICA and significantly moderated instrumental motives’ relationship with ICA only. Not only do our results show that self-control exerted a stronger effect on the model than deterrence did (f2self-control = 0.195; f2org.det. = 0.048) but they also help us identify the limits of deterrence in ICA research.
The Impact of COVID-19 Vaccine Passport on Air Travelers' Booking Decision and Companies' Financial Value
Shin, Hakseung; Kang, Juhyun; Sharma, Abhinav; Nicolau, Juan Luis (SAGE, 2021-11-15)
The ongoing debate about vaccine passport policies for dealing with COVID-19 has necessitated analyzing its effectiveness in the airline and tourism industry. This study was purposed to analyze how vaccine passports are evaluated by multiple stakeholders, such as airline investors and passengers for leisure/vacation purposes. The findings of the first study show that the implementation of vaccine passports is positively evaluated by airline investors. The results of the second study highlight the role of vaccine passports in reducing perceived health risks, which is integral to leisure travelers’ decision making. This study offers a theoretical lens to understand the value of vaccine passports and provides guidance for airline companies and tourism marketers in deciding whether to implement a vaccine passport policy.
The impact of E-commerce capabilities on online retailer performance: Examining the role of timing of adoption
Fuller, Robert M.; Harding, Michelle K.; Luna, LeAnn; Summers, Jama D. (Elsevier, 2022-03-01)
This study examines how the timing of the adoption of e-commerce capabilities affects the performance of online retailers. By applying a resource-based view and innovation diffusion theory, we examine capability adoption by the top 500 US online retailers over seven years period. We present how e-commerce capabilities differentially contribute to performance outcomes. Capabilities vary in the durability of benefit, with some providing earlier adopter benefits and others showing benefits later in their life cycles. We find that some capabilities reward later adopters, contrary to prior research. These results support that adoption timing is key to the understanding of the contribution of e-commerce capabilities to online retailer performance.
Killing Me Softly: Organizational E-mail Monitoring Expectations' Impact on Employee and Significant Other Well-Being
Becker, William J.; Belkin, Liuba Y.; Conroy, Samantha A.; Tuskey, Sarah (SAGE, 2019-12-12)
This paper tests the relationship between organizational expectations to monitor work-related electronic communication during nonwork hours and the health and relationship satisfaction of employees and their significant others. We integrate resource-based theories with research on interruptions to position organizational expectations for e-mail monitoring (OEEM) during nonwork time as a psychological stressor that elicits anxiety due to employee attention allocation conflict. E-mail–triggered anxiety, in turn, negatively affects the health and relationship quality of employees and their significant others. We conducted three studies to test our propositions. Using the experience sampling method with 108 working U.S. adults, Study 1 established within-employee effects of OEEM on anxiety, employee health, and relationship conflict. Study 2 used a sample of 138 dyads of full-time employees and their significant others to replicate detrimental health and relationship effects of OEEM through anxiety. It also showed crossover effects of OEEM on partner health and relationship satisfaction. Finally, Study 3 employed a two-wave data collection method with an online sample of 162 U.S. working adults to provide additional support for the OEEM construct as a distinct and reliable job stressor and replicated findings from Studies 1 and 2. Taken together, our research extends the literature on work-related electronic communication at the interface of work and nonwork boundaries, deepening our understanding of the impact of OEEM on employees and their families’ health and well-being.
The Mediating Role of Group Dynamics in Shaping Received Social Support from Active and Passive Use in Online Health Communities
James, Tabitha L.; Calderon, Eduardo D.; Belanger, France; Lowry, Paul Benjamin (Elsevier, 2022-04-01)
Exchanging social support on online health communities (OHCs) can be beneficial to people's health, but the OHC characteristics that promote environments in which users feel socially supported are understudied. We develop a model that examines the mediating influence of OHC cohesiveness, altruism, and universality on the relationships between active and passive use and received OHC social support. Our findings indicate that social support can be derived from both active and passive use of the OHC. Although active use can directly stimulate received OHC social support, the relationship between passive use and social support is fully mediated by OHC group dynamics.
Moving consumers from ‘free’ to ‘fee’: Addressing the vexing differentiation and fairness issues in the platform-based market of multiplayer online battle arena (MOBA) Games
Wang, Le; Lowry, Paul Benjamin; Luo, Xin Robert; Li, Han (INFORMS, 2022-03)
Companies in platform-based business markets have widely embraced freemium business models where profit primarily depends on a minority of paying customers. However, the key challenge of these models is transitioning participants from free users to paying consumers. To encourage paid consumption, companies often rely on product differentiation such as providing consumers who pay for products or services with enhanced features. However, limited research has addressed how such product differentiation may convert consumers from “free” to “fee.” Our research examines multiplayer online battle arena (MOBA) games as a compelling example of freemium platform-based business models. We contribute to the freemium literature by introducing three new MOBA-specific differentiations—character competency, character variety, and character-appearance differentiation. We also extend consumption values theory (CVT) into a dual-path model to unveil the underlying mechanisms through which product differentiation influences in-game purchase. We empirically validate our dual-path model using data from a two-wave longitudinal experiment and three cross-sectional experiments. Our findings support opposing mediating paths for product differentiation in character competency and variety and indicate that these two types of differentiation can indeed undermine perceived game fairness. Conversely, character-appearance differentiation exerts only a positive influence on players’ purchasing of in-game items. Consequently, the findings of this study have important potential implications for platform-based companies leveraging freemium business models that seek to increase their share of paying customers.
A multi-attribute supply chain network resilience assessment framework based on SNA-inspired indicators
Kazemian, Iman; Torabi, S. Ali; Zobel, Christopher W.; Li, Yuhong; Baghersad, Milad (Springer, 2021-07-22)
This study proposes a supply chain resilience assessment framework at the network (i.e. structural) level based on quantifying supply chain networks’ structural factors and their relationships to different resilience strategies, by using a hybrid DEMATEL-ANP approach. DEMATEL is used to quantify interdependencies between the structural resilience factors, and between the resilience strategies. ANP is then used to quantify the outer-dependencies among these elements and to construct the limit super-matrix from which the global weights of all the decision network’s elements are estimated. To create the structural resilience factors, different network factors are selected and adopted from the social network analysis and supply chain resilience literatures. A case study is then performed to assess the performance of the proposed approach and to derive important observations to support future decision making. According to the results, the proposed approach can suitably measure the resilience performance of a supply chain network and help decision makers plan for more effective resilience improvement actions.
Nuances in the Interplay of Competition and Cooperation: Towards a Theory of Coopetition
Gnyawali, Devi R.; Charleton, Tadhg Ryan (SAGE, 2018-09-01)
Progress in coopetition research is impeded by two problems in the literature: (a) superficial conceptualization of simultaneity and outcomes and (b) lack of theorizing about core properties of coopetition and how they influence outcomes. This paper addresses these interrelated problems and charts a path towards a theory of coopetition. We systematically analyze competition and cooperation and illuminate how the interplay between specific aspects of competition and cooperation manifests through unique coopetition mechanisms. We explicate a range of possible outcomes from coopetition—joint value creation for all firms, value creation for individual firms, and value destruction—and suggest that coopetition mechanisms help explain how and why coopetition may lead to varying outcomes. Furthermore, we explain how effective navigation of simultaneity and value creation intent, two fundamental elements of coopetition, may be instrumental in deriving beneficial outcomes. Navigating simultaneity involves balancing competition and cooperation and maintaining both at moderately strong levels, and navigating value creation consists of managing the trade-off between joint value creation and firm value creation without compromising overall value creation. By explaining how coopetition manifests, what its unique underlying properties are, and how such properties influence outcomes, our paper provides a deeper understanding of the phenomenon and progresses the literature towards a theory of coopetition.
Prominence and Engagement: Different Mechanisms Regulating Continuance and Contribution in Online Communities
Kuem, Jungwon; Khansa, Lara Z.; Kim, Sung (2019-09-26)
Online communities have suffered from their members’ intermittent, dormant, or nonexistent participation. We propose that prominence, which refers to the salience of community members’ psychological proximity to their community, differs from the engagement construct, which denotes a psychological dedication to behave prosaically toward other community members. Whereas engagement has been increasingly examined as a driver of online community behavior, the role of prominence has received a minimal amount of attention in the literature. Drawing on self-determination theory, we developed a framework that proposes the prominence construct as a phenomenon distinctive from engagement in its nature, formation, and behavioral outcomes. Our findings based on two studies indicate that the proposed model with prominence performs considerably better than the existing model with only engagement. Our conceptual model contributes to Information Systems research by laying a strong theoretical foundation to differentiate between the behavioral paths of the autonomous prominence construct and its controlled engagement counterpart.
Red Giants or Black Holes? The Antecedent Conditions and Multi-Level Impacts of Star Performers
Asgari, Elham; Hunt, Richard A.; Lerner, Daniel A.; Townsend, David M.; Hayward, Mathew L. A.; Kiefer, Kip (Academy of Management, 2020-10-29)
High-achieving employees, the “stars” of an organization, are widely credited with producing indispensable, irreplaceable, value-enhancing contributions. From the recruitment of celebrity CEOs to the fierce competition for star scientists, and from lucrative contracts for sports icons to out-sized bonuses for top salespeople, human capital strategies have long promoted the importance of star performers. Sixty years of research on stars has witnessed a wide array of contexts, levels of analysis, and sub-dimensions, much of which is focused on the accomplishments of these alphatail individuals. More recently, however, scholars have begun to draw varied conclusions regarding both the favorable and unfavorable impacts of star performers, leading to a balkanization of the perspectives comprising the stream. Our review of the multi-disciplinary work on stars synthesizes disparate studies, settles definitional problems, and integrates complementary factors into a coherent formative construct. Through this, we foster the development of a research agenda concerning the manner in which star performers are, by their very nature, simultaneously red giants and black holes, the precise balance of which is fertile soil for future inquiry.
Satisfaction and Expenditure in Wineries: A Prospect Theory Approach
Sellers, Ricardo; Nicolau, Juan Luis (SAGE, 2021-07-22)
Visitor satisfaction has been shown to be a critical determinant of visitor expenditure in wineries. Although the relationship between visitor satisfaction and expenditure in wineries has been investigated in previous literature, we have unearthed potential intricacies that emerge when this relationship is analyzed within the reference dependence framework of prospect theory. To fill this gap, we use segment-based reference points to capture the singularity of winery visitors, and results show that demographics and psychographics confirm reference dependence. When reference points are based on psychographics, loss aversion is confirmed (lowering visitor satisfaction has a greater negative impact on expenditure than the positive impact derived from increasing visitor satisfaction), while diminishing sensitivity is observed for losses (the effect of the variations in visitor satisfaction shifts depending on the distance from the individual’s reference point). Interestingly, when the reference points are obtained through demographics, loss aversion is reversed. Relevant managerial implications are outlined.
A Theoretical and Empirical Investigation of Feedback in Ideation Contests
Jiang, Juncai; Wang, Yu (Wiley, 2019-11-11)
Ideation contests are commonly used across public and private sectors to generate new ideas for solving problems, creating designs, and improving products or processes. In such a contest, a firm or an organization (the seeker) outsources an ideation task online to a distributed population of independent agents (solvers) in the form of an open call. Solvers compete to exert efforts and the one with the best solution wins a bounty. In evaluating solutions, the seeker typically has subjective taste that is unobservable to solvers. In practice, the seeker often provides solvers with feedback, which discloses useful information about her private taste. In this study, we develop a game-theoretic model of feedback in unblind ideation contests, where solvers’ solutions and the seeker's feedback are publicly visible by all. We show that feedback plays an informative role in mitigating the information asymmetry between the seeker and solvers, thereby inducing solvers to exert more efforts in the contest. We also show that some key contest and solver characteristics (CSC, including contest reward, contest duration, solver expertise, and solver population) have a direct effect on solver effort. Interestingly, by endogenizing the seeker's feedback decision, we find that the optimal feedback volume increases with contest reward, contest duration, solver expertise, but decreases with solver population. Thus, CSC elements also have an indirect effect on solvers’ effort level, with feedback volume mediating this effect. Employing a dataset from Zhubajie.com, a leading online ideation platform in China, we find empirical evidence that is consistent with these theoretical predictions.

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