Leveraging Microsoft's mobile usability guidelines: Conceptualizing and developing scales for mobile application usability

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2016-05-01
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Academic Press-Elsevier
Abstract

This research conceptualizes mobile application usability and develops and validates an instrument to measure the same. Mobile application usability has attracted widespread attention in the field of human-computer interaction because well-designed applications can enhance user experiences. To conceptualize mobile application usability, we analyzed Microsoft's mobile usability guidelines and defined 10 constructs representing mobile application usability. Next, we conducted a pilot study followed by a quantitative assessment of the content validity of the scales. We then sequentially applied exploratory factor analysis and confirmatory factor analysis to two samples (n=404; n=501) consisting of German consumers using mobile social media applications on their smartphones. To evaluate the confirmatory factor model, we followed a step-by-step process assessing unidimensionality, discriminant validity and reliability. To assess the nomological validity of our instrument, we examined the impact of mobile application usability on two outcomes: continued intention to use and brand loyalty. The results confirmed that mobile application usability was a good predictor of both outcomes. The constructs and scales associated with mobile application usability validated in this paper can be used to guide future research in human-computer interaction and aid in the effective design of mobile applications.

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Computer Science, Cybernetics, Ergonomics, Psychology, Multidisciplinary, Computer Science, Engineering, Psychology, Mobile application usability, Mobile human-computer interaction, Mobility, Continued use, Survey, USER ACCEPTANCE, INFORMATION-TECHNOLOGY, EMPIRICAL-EVALUATION, LONGITUDINAL-FIELD, WEB, DESIGN, ADOPTION, PHONES, SYSTEMS, PERFORMANCE, Mobile human–computer interaction
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