Browsing by Author "Russell, Michelle"

Now showing 1 - 14 of 14
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    Airbnb to Introduce Host Improvements and Flexible Search Tools for Guests
    Russell, Michelle (Skift, 2021-05-24)
    Airbnb in ramping up customer service support for Super Hosts as it prepares to navigate the host and inventory shortage it is currently facing. Airbnb has doubled the support agents on the customer service side and had increase the number of languages they are using from 11 to 42. Airbnb is adamant this will increase the desire for hosts to become apart of the short-term rental model as domestic travel begins to skyrocket.
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    Avoiding Climate Doomism
    Russell, Michelle (PCMA, 2021-04-20)
    Michael Mann, professor of atmospheric science at Penn State, sat down with Behavioral Scientist to detail that he is feeling extremely optimistic regarding the future of environmental changes and activism. Mann's positivity stems from the new Biden Administration and youth involvement within environmental science. "I feel like we are now in the best position we have ever been in to see meaningful, concerted global climate action" said Mann. Mann's optimism mirrors the events and hotel industry as it begins the road to building the industry back smarter and more environmentally cleaner than ever.
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    The Business Events Industry Recovery: Two Different Views
    Russell, Michelle (Professional Convention Management Association, 2021-02-05)
    The Professional Convention Management Association outlined two very different viewpoints that event professionals have moving into 2021 and live events. One viewpoint by Daniel Levine highlighted the prediction that live events will draw more attention towards the end of 2021 than they did in 2019. Kevin Molesworth contradicted Levine's prediction with the reality of event professionals' liability and lack of current budgets from the economic devastation from COVID-19. Although both viewpoints differ, both professionals agree that live events will be back, but it is just a matter of when that will happen in real time.
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    The Dark Side of Contactless Check-in
    Russell, Michelle (PCMA, 2021-09-17)
    Covid-19 has made it common that customers want to cut back on face-to-face interactions with hotel staff, reducing the possibility of catching the virus. This contactless check-in process has made it easier for those involved in human trafficking to bypass hotel staff making it more difficult to spot possible human trafficking indicators and suspicious behavior. Some independent hotels have gone as far as advising guests that there will not be anyone available to check them in or out of the property and they offer QR codes for that purpose.
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    Four Battered Hotel Chains Still Make Fortune's Best Companies to Work For List
    Russell, Michelle (PCMA, 2021-04-03)
    Hilton, Marriott, Hyatt, and Kimpton remained within Forbes' Best Places to Work, even during the hardest year on record. Hilton topped the charts with the third spot, where Marriott, Hyatt, and Kimpton went 15-17 respectively. Being names within the top places to work is a testament to the hotel and hospitality's industry to not only provide the best experiences for their guest, but to treat each other with the same respect and compassion they show their guests. Throughout the pandemic, the hotels stayed at their employees' side by offering furloughed employees the opportunity to stay on insurance plans, while executives took zero salary.
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    How an Incentive Group Met Safely in Aruba This Month
    Russell, Michelle (2020-09-11)
    This article introduces the trip of the Fields Group's client which was an incentive group to Aruba from Europe in September. There are specific guidelines they have to follow before entering Aruba, and on-site(functions and meetings). These 38 individuals finished their schedule without any surprises including 3 official gatherings and off-site activities in their free time.
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    PCMA Survey on Event-Cancellation Insurance Shows Gaps
    Russell, Michelle (PCMA, 2020-11-02)
    This article shares the survey result of event organizers on event cancellation insurance this year. Most respondents answered they had to cancel their organizations(mostly association)' meeting because of travel restrictions. Surprisingly, one-quarter of respondents said they didn't get an event cancellation insurance. You can cover your lost revenue through insurance but the expense is not covered. Though those who got insurance could secure their revenue from it so they can provide their substitute program to attendees for free, still they need to know they can get insurance for the next event since it will be harder to purchase premium from now on. For these reasons, it is getting important for organizers how they will organize their event for the next year in order to gain their expected revenue withour the insurance coverage.
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    Putting Gender on the Agenda at the Olympics
    Russell, Michelle (PCMA, 2021-04-28)
    Japan has named Seiko Hashimoto the head of the Tokyo 2021 Olympic Planning Committee after the previous head of the Planning Committee came under fire for his previous beliefs around gender equality. Hashimoto has hit the ground running by encouraging sponsorship companies, sport bodies, and educational institutions in setting and creatin goals towards gender equality across Japan. In addition to adding Hashimoto as the new head of the Planning Committee, Japan added 12 new female members to the 45 person Planning Committee Roster.
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    Ready and Willing to Attend a Live Event? Depends Where You’re From
    Russell, Michelle (PCMA, 2020-11-15)
    This is about the survey result which was conducted by Sodexo and Harris Interactive. They asked the level of comfort in visiting a convention or conference center for the event to those who have actually attended any kind of event at least once after the pandemic. It was taken 2 times, in June and October. Over 50% of the population said that they would feel comfortable attending a conference or convention in the next 6 month and only about 2 in 10 will wait until a COVID-19 vaccine come out. Respondents of all countries answered they agreed on precautious measures like wearing masks, using hand-sanitizer, etc.
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    An Unbelievably Smart Way to Drive Revenue
    Russell, Michelle (PCMA, 2020-10-27)
    This article introduces new ways of earning more revenues from digital sponsorship offers as virtual events appear more than ever nowadays. In the session of PlanetIMEX virtual event, Meg Fasy gave an insight into how to leverage online opportunities for more revenues from the sponsorship and some tips to make events and sponsors are both happy.
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    Vaccines Give Events Industry a Shot in the Arm
    Russell, Michelle (Professional Convention Management Association, 2020-12-21)
    The events industry remains hopeful of as the first wave of vaccine recipients, first responders, receive their COVID-19 vaccination. This comes at a time were many planners and suppliers have grown frustrated with the virtual events platform and are desperately ready to get back to in-person meetings. However, even if the vaccine is distributed quicker than expected, planners will still be facing travel restrictions, state mandates, and corporate travel bands for their attendees.
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    Vaccines Give Events Industry a Shot in the Arm
    Russell, Michelle (PCMA, 2020-12-21)
    This is the summary for PMCA's regular Survey Recovery Dashboard taken to planners and suppliers. According to the result from December's one, more respondents answered that they feel hopeful compared to previous months' results. However, they still don't feel confident to move toward both in-person and digital. Less confident, they more dependent on technology. However, there are ambient feelings among respondents that technology never can replace face-to-face interaction.
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    What Would Gen Z Change About Events?
    Russell, Michelle (PCMA, 2021-04-11)
    PCMA conducted a survey with 4,500 Generation Z participants. The finds were not surprising, given the age range of Gen Z, but also interesting. Gen Z currently use live events to network, enhance their skillset, network, and discover new opportunities to further their careers. However, many survey participants noted the flexibility of having virtual events, but the eagerness to get back to in-person events to solidify personal connection face-to-face. LinkedIn remains the sole technical application that Gen Z uses to communicate with professionals, with Instagram, surprisingly, being a close second.
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    When it Comes to Work, Women Are More Negatively Impacted by the COVID Crisis
    Russell, Michelle (Professional Convention Management Association, 2020-10-01)
    McKinsey & Company has recently published their 6th annual Women in the Workplace study. The McKinsey study is the largest study regarding women in corporate America. Unfortunately, a horrible theme of the 2020 addition is that this year, 1/4 women are considering downshifting their careers at the expense of COVID-19.The study also note that the decrease in childcare and the inability of children to be in schools has forced women to juggle their home roles on top of increasing pressure at work. Experts note that COVID-19 could set women back half a decade.